Privacy Policy

Last updated: March 31, 2025

1. Introduction

Welcome to DiscordAI Ugo.io ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.ugo.io] and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us when you:

  • Register for an account
  • Use our services
  • Communicate with us

The types of data we may collect include:

  • Personal Identifiers (e.g., username, email address)
  • Bot usage metrics (e.g., how many messages are consumed, and usernames that interact with the bot.)
  • Communication Data (e.g., when you contact our support team)

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

4. Sharing of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

The only exception to this is Stripe, our payment processor, which necessarily receives certain information to process payments. Stripe's use of your information is governed by their own privacy policy.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal data
  • The right to rectify or update your personal data
  • The right to erase your personal data
  • The right to restrict processing of your personal data
  • The right to object to processing of your personal data
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

9. Third-Party Services

We use third-party services for payment processing and authentication. Specifically, we utilize Stripe for payment transactions and Discord for user authentication. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Data Transfer

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside France and choose to provide information to us, please note that we transfer the data, including personal data, to France and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

12. Do Not Track Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

13. California Privacy Rights

If you are a California resident, you have certain rights with respect to your personal information pursuant to the California Consumer Privacy Act (CCPA). This includes the right to request access to and deletion of your personal information, and to know whether your personal information is sold or disclosed and to whom. We do not sell your personal information. To exercise your rights, please contact us using the information in the "Contact Us" section.

14. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside France and choose to provide information to us, please note that we transfer the data, including Personal Data, to France and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: contact@ugo.io

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.